Privacy Policy

1. Who We Are

Candle AI is a software product developed and operated by AEGISFLOW LIMITED, a software company dedicated to developing user-oriented digital products that leverage artificial intelligence to enhance everyday experiences and improve how people interact with information.

2. Information We Collect

We collect information to provide, maintain, and improve the service.

2.1 Information You Provide Directly

• Account information (such as name and email address)
• Contact information when you reach out to support
• Payment-related information (processed by third-party payment providers)
• Content you submit to the Service, including uploaded charts or data

We do not intentionally collect sensitive personal data such as government-issued identification, financial account credentials, or biometric data.

2.2 Information Collected Automatically

When you use the Service, we may automatically collect:

• Device and browser information
• IP address and general location information
• Usage data (such as pages viewed, features used, and interaction timestamps)
• Log and diagnostic data

This information is used to improve performance, security, and user experience.

3. How We Use Your Information

We use collected information for the following purposes:

• To provide and operate the Service
• To manage user accounts and subscriptions
• To process payments and billing (via third-party providers such as Stripe)
• To communicate with you regarding account, support, or service-related matters
• To monitor and improve the performance and reliability of the Service
• To comply with legal and regulatory obligations

4. AI-Generated Content and Data Use

The Service may process user-submitted data through automated systems, including artificial intelligence, in order to generate analytical outputs.

User-submitted content is used solely to provide the requested Service functionality and to improve system performance. We do not use user content to provide personalized financial, investment, or trading advice.

5. Payments and Third-Party Services

Payments for subscriptions are processed by third-party payment service providers, including Stripe. We do not store or directly process payment card details.

The Service may also rely on third-party infrastructure and analytics providers. These providers process data only as necessary to support the Service and are subject to their own privacy policies.

6. Cookies and Similar Technologies

We may use cookies or similar technologies to:

• Maintain session functionality
• Understand usage patterns
• Improve Service performance

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Service.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

You may request deletion of your account or personal data by contacting us.

8. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal data
• The right to request correction or deletion
• The right to object to or restrict certain processing activities

To exercise these rights, please contact us using the information provided below.

10. International Data Transfers

Your information may be processed or stored in locations outside your country of residence. We take appropriate measures to ensure that international data transfers comply with applicable data protection laws.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when posted on the Service. Your continued use of the Service after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: