Refund Policy

1. Free Trial Availability

Candle AI offers a free trial that allows users to experience core features of the Service before committing to a paid subscription.

The free trial is provided to help users evaluate whether the Service meets their needs prior to purchase.

2. General Refund Policy

Due to the availability of a free trial and the immediate access to digital services upon subscription, all subscription payments are non-refundable.

Once a subscription is activated, users gain access to paid features and system resources, and therefore refunds are not provided for:

• Subscription fees
• Unused time within a billing period
• Accidental purchases
• Lack of usage after purchase

3. Subscription Cancellation

Users may cancel their subscription at any time through their account settings.

Upon cancellation:

• Access to paid features will remain available until the end of the current billing period
• No further charges will be made after cancellation
• No refunds will be issued for the current or past billing periods

4. Exceptional Circumstances

In rare cases, we may consider refunds at our sole discretion, such as:

• Duplicate charges caused by a verified technical error
• Incorrect charges resulting from a system malfunction

Any such consideration does not establish an obligation to provide refunds in the future.

5. Third-Party Payment Providers

Payments are processed by third-party payment providers, including Stripe. Refunds, if approved under exceptional circumstances, will be issued through the original payment method whenever possible.

Processing times may vary depending on the payment provider and financial institution.

6. Chargebacks and Disputes

If you have questions about a charge, we encourage you to contact us before initiating a chargeback or payment dispute.

Unauthorized chargebacks or disputes may result in the suspension or termination of your account.

7. Policy Acknowledgement

By subscribing to Candle AI, you confirm that you have reviewed and understood this Refund Policy and agree to its terms.

8. Contact Us

If you believe you were charged incorrectly or have questions about this Refund Policy, please contact us at: