Terms of Service

Last Updated: January, 2025

These Terms of Service ("Terms") govern your access to and use of the Candle AI website, application, and related services (collectively, the "Service"), operated by AEGISFLOW LIMITED ("we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

1. Company and Service Description

Candle AI is a software product developed and operated by AEGISFLOW LIMITED, a software company dedicated to developing user-oriented digital products that leverage artificial intelligence to enhance everyday experiences and improve how people interact with information.

The Service provides AI-assisted analytical tools designed to help users understand candlestick charts and technical patterns through structured, AI-generated explanations based on historical market data. The Service is provided for informational and educational purposes only.

2. Eligibility

You must be at least 18 years old to access or use the Service. By using Candle AI, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into these Terms.

3. No Investment Advice

Candle AI does not provide financial, investment, trading, or legal advice.

All content generated by the Service is provided for informational and educational purposes only and should not be construed as financial advice, investment recommendations, trading instructions, or an offer or solicitation to buy or sell any financial instruments.

You acknowledge and agree that any decisions you make based on information provided by the Service are made independently and at your own discretion and risk.

4. User Responsibility

You are solely responsible for how you use the Service and for any decisions, actions, or outcomes that result from your reliance on AI-generated content.

AEGISFLOW LIMITED does not assume any responsibility or liability for losses, damages, or consequences arising from your use of the Service or from decisions made based on information provided by Candle AI.

5. AI-Generated Content Disclaimer

The Service relies on artificial intelligence and automated systems to generate analytical content. Such content may be incomplete, inaccurate, outdated, or subject to limitations inherent in automated technologies.

We do not guarantee the accuracy, completeness, reliability, or suitability of any AI-generated output.

6. Accounts and Access

To access certain features of the Service, you may be required to create an account. You agree to provide accurate and complete information and to keep your account credentials secure.

You are responsible for all activities that occur under your account.

7. Subscriptions and Payments

Certain features of the Service may require a paid subscription. Subscription plans, pricing, and billing cycles are described on the Pricing page of the Service.

Payments are processed by third-party payment providers, including Stripe. AEGISFLOW LIMITED does not store or directly process your payment card information.

Subscriptions may be canceled at any time through your account settings. Access to subscription features will continue until the end of the current billing period.

8. Refund Policy

Refunds, if applicable, are handled in accordance with our Refund Policy, which forms part of these Terms. Please review the Refund Policy for additional information.

9. Acceptable Use

You agree not to:

  • Use the Service for any unlawful or unauthorized purpose
  • Misrepresent the Service as providing financial or investment advice
  • Attempt to reverse engineer, disrupt, or interfere with the Service
  • Use the Service in violation of applicable laws or regulations

10. Intellectual Property

All content, software, designs, trademarks, and materials made available through the Service, including AI-generated content, are owned by or licensed to AEGISFLOW LIMITED and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms.

11. Third-Party Services

The Service may integrate with or rely on third-party services or platforms. AEGISFLOW LIMITED is not responsible for the content, availability, or practices of any third-party services.

Your use of such services is subject to the terms and policies of the respective third parties.

12. Limitation of Liability

To the maximum extent permitted by law, AEGISFLOW LIMITED shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or financial losses, arising out of or related to your use of the Service.

13. Indemnification

You agree to indemnify and hold harmless AEGISFLOW LIMITED, its directors, officers, employees, and affiliates from any claims, damages, losses, or expenses arising from your use of the Service or your violation of these Terms.

14. Suspension and Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms or misuse the Service.

15. Changes to These Terms

We may update these Terms from time to time. Any changes will become effective upon posting on the Service. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

16. Contact Information

If you have any questions about these Terms or the Service, please contact us at:

Email: support@candleai.net

Company: AEGISFLOW LIMITED

Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM